Terms of Service

Last Updated: September 16, 2026

These Terms of Service (“Terms”) govern the use of www.karamchitranslation.ca and translation services provided by Parinaz Karamchi Translation Services.

Please read these Terms before ordering services. By accepting a quotation, authorizing work to begin, making payment, or otherwise entering into an agreement for services, you agree to these Terms, subject to any rights that cannot lawfully be excluded or limited.

1. About the Service Provider

The Service Provider provides translation services:

Parinaz Karamchi Translation Services
Parinaz Karamchi
ATIO Certified Translator | Persian to English

Email: info@karamchitranslation.ca
Website: www.karamchitranslation.ca

My ATIO-certified language direction is Persian → English.

ATIO requires its professionals to comply with its Code of Ethics, including professional accountability, integrity, accurate representation of qualifications, and confidentiality.

2. Translation Services

Services may include, as agreed for a particular order:

• certified Persian-to-English translation;
• standard ATIO-certified translation;
• ATIO e-stamped translation;
• translation of personal and civil-status documents;
• academic and professional documents;
• legal and administrative documents;
• business and corporate documents;
• financial and employment documents; and
• other Persian-language documents accepted for translation after review.

The precise scope, price, format, turnaround time, and delivery method for each order will be determined through the applicable quotation or other written communication.

Unless expressly agreed otherwise, services are limited to translation and do not constitute legal, immigration, financial, medical, or other professional advice.

3. Quotations

Initial quotations may be based on information supplied by the client, including:

• document type;
• approximate number of pages;
• purpose of translation; and
• other information reasonably relevant to the request.

The website’s initial Request a Quote form does not require clients to upload their documents.

A quotation may be revised after the actual documents are reviewed if their length, complexity, legibility, formatting, certification requirements, or scope differs materially from the information originally provided.

Unless otherwise stated, quotations are in Canadian dollars, and applicable taxes may be added where required.

A quote request alone does not require either party to proceed with an order.

4. Client Responsibilities

Clients are responsible for providing complete, accurate, legible, and final source documents.

Clients should disclose relevant requirements of the organization receiving the translation where known.

You are responsible for reviewing names, dates, numbers, identification information, transliterations, addresses, and other personal information when a review or confirmation is requested.

If different English spellings or transliterations of a Persian name appear on your passport or other official records, you should advise me before the translation is finalized.

I am not responsible for inaccuracies contained in the original source document or for consequences arising from inaccurate, incomplete, illegible, altered, or omitted information supplied by the client.

5. Changes to Source Documents or Instructions

Please provide the final version of the document before work begins.

If you replace, add, remove, or materially alter documents or instructions after work has started, the change may:

• require additional work;
• affect the quoted fee;
• affect the delivery date; or
• require a revised quotation.

No additional charge will be imposed without communicating the applicable change where reasonably practicable.

6. Commencement of Work

Work is considered commenced when I begin substantive work on the accepted order, including translation or other substantive preparation specifically required to produce the commissioned translation.

Administrative review solely for the purpose of preparing a quotation does not, by itself, mean that paid translation work has commenced.

This distinction is more appropriate for your practice than the competitor’s broad statement that merely “reviewing” a document automatically makes the service non-refundable.

7. Payment

Payment requirements will be communicated with the quotation or order confirmation.

Depending on the order, full or partial payment may be required before work begins.

Unless otherwise agreed, any outstanding balance must be paid before the final certified translation or physical original is released.

Additional work requested outside the originally agreed scope may be quoted separately.

Clients are responsible for ensuring that payment information they provide is accurate and that they are authorized to use the selected payment method.

8. Turnaround Times

Any turnaround time provided is an estimate unless expressly confirmed in writing as a firm deadline.

Turnaround may be affected by:

• document length or complexity;
• poor image quality or illegibility;
• missing pages or information;
• client-requested changes;
• delays in obtaining client clarification or approval;
• technical problems;
• postal or courier delays;
• third-party services; or
• circumstances reasonably beyond my control.

I will make reasonable efforts to communicate material delays.

A delay does not automatically entitle a client to a refund where the service has been performed, subject to rights available under applicable law.

9. Draft Review

Where appropriate, a draft may be provided before certification or finalization.

The purpose of client review is primarily to identify issues such as:

• spelling of names;
• preferred transliterations supported by official identification;
• dates or numbers;
• unclear source text;
• missing information; or
• objective errors.

Client review does not permit alteration of the translation in a way that would make it inaccurate or inconsistent with the source document.

As a Certified Translator, I retain professional responsibility for the accuracy and integrity of the certified translation.

10. Certification and Finalization

Once a translation is finalized and certified, subsequent changes may require:

• reopening the translation;
• preparation of a revised certified version;
• issuance of a new e-stamped document where applicable; or
• additional professional fees.

A certified translation cannot be altered merely because a client prefers wording that does not accurately reflect the source document.

11. Corrections

I take reasonable care to provide accurate and complete translations.

If you believe the translation contains an objective translation, transcription, formatting, or omission error attributable to my work, please contact me promptly and identify the specific issue.

A verified error attributable to my work will ordinarily be corrected without an additional translation fee.

Corrections do not include:

• changes to the original document after translation;
• new or replacement documents;
• information not originally provided;
• subjective stylistic preferences;
• changes requested solely to influence the interpretation of the source document; or
• requirements imposed by a receiving organization that were not disclosed and arise from something other than a translation error.

 

12. Acceptance by Receiving Organizations

A certified translation is prepared in accordance with my professional obligations and the agreed service requirements.

However, I do not guarantee that a particular government department, immigration authority, court, university, credential-assessment organization, licensing body, employer, financial institution, embassy, consulate, or other third party will accept a particular document or format.

Requirements are determined by the receiving organization and may change.

Clients are responsible for confirming the receiving organization’s requirements where necessary before ordering.

If an organization raises a concern specifically about a verified translation error attributable to my work, I will review the matter and make an appropriate correction where warranted.

A rejection for reasons unrelated to translation accuracy does not, by itself, establish that the translation service was defective.

13. ATIO E-Stamp

Where an ATIO e-stamped translation is ordered, it may contain electronic authentication features provided through ATIO’s e-stamp system.

The receiving organization remains responsible for determining whether electronic or printed versions satisfy its particular requirements.

Traditional ATIO ink stamps and embossing seals and the ATIO e-stamp are different certification formats. The format to be supplied should be agreed upon as part of the order where relevant.

14. Electronic Delivery

Translations may be delivered electronically where agreed.

Clients are responsible for providing a correct email address and for safeguarding files after delivery.

Electronic delivery does not guarantee that a receiving organization will accept an electronic copy rather than an original or physical certified version.

15. Physical Copies, Mailing, and Courier Delivery

Where a physical certified copy is requested, applicable printing, mailing, courier, or delivery charges will be communicated where relevant.

Delivery times provided by postal or courier services are outside my direct control.

I am not responsible for delays caused solely by a postal or courier provider after an item has been properly dispatched, except to the extent otherwise required by applicable law.

Where tracking is requested or included, the relevant tracking information may be provided to the client.

Original source documents should not be mailed unless specifically requested or agreed.

16. Cancellation and Refund Policy

Before Work Begins

A client may request cancellation before substantive translation work begins.

Where payment has already been made and no substantive work has begun, amounts paid for unperformed translation services will ordinarily be refunded, less any non-refundable third-party costs already incurred with the client’s authorization, if applicable.

After Work Begins

If cancellation is requested after substantive work has begun, fees may be payable for work already performed and authorized costs already incurred.

Any refund of the unearned portion of an advance payment will depend on the work completed, costs incurred, and circumstances of the order.

After Completion

Once the commissioned translation has been substantially or fully completed, fees attributable to the completed work are generally non-refundable, subject to applicable law and the correction provisions in these Terms.

Statutory Rights

These Terms do not remove or limit any cancellation, refund, warranty, or other consumer rights that are legally protected.

This last sentence is important. Ontario’s consumer legislation gives consumers specific rights for certain internet agreements when they do not receive required disclosures, acceptance/correction opportunities, or copies of agreements.

17. Third-Party Costs

If a client specifically authorizes a third-party service or expense, such as courier delivery or another external service, that cost may become non-refundable once the third-party service has been ordered or performed.

I am responsible for my services only to the extent that the law requires it; I am not responsible for a third party’s independent decision, processing time, or service failure.

18. Confidentiality

Client documents and information are treated as confidential and handled in accordance with my professional obligations and the Privacy Policy.

ATIO’s Code of Ethics expressly addresses confidentiality and requires members to protect confidential client information. 

The website’s Privacy Policy provides additional details concerning collection, use, disclosure, retention, safeguards, and privacy requests.

19. Intellectual Property and Client Authorization

The client represents that they are authorized to provide the documents submitted for translation and to request the translation service.

Providing a document for translation does not transfer ownership of the source document’s intellectual property.

The client remains responsible for determining whether permission is required to reproduce, translate, submit, publish, or otherwise use copyrighted or confidential material.

20. Fraudulent, Misleading, or Unlawful Requests

I may decline, suspend, or terminate a service where there are reasonable grounds to believe that:

• documents have been fraudulently altered;
• the requested service is intended to facilitate fraud or unlawful activity
• the client requests an intentionally inaccurate translation;
• certification credentials, stamps, seals, signatures, or e-stamp features may be misused;
• abusive or threatening conduct occurs; or
• continuing the engagement would conflict with professional or legal obligations.

Fees for legitimate work already performed remain payable, subject to applicable law.

21. Professional Independence

A certified translation must accurately represent the source document.

I will not intentionally:

• omit material information;
• add information not present in the source;
• alter facts;
• misrepresent a document;
• certify a translation I cannot professionally stand behind; or
• change a translation solely to obtain a desired outcome from a third party.

This reflects the professional integrity expected under ATIO’s Code of Ethics. 

22. Limitation of Liability

To the extent permitted by applicable law, Parinaz Karamchi Translation Services will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from matters outside the agreed translation service, including decisions made independently by third-party authorities.

Where liability can lawfully be limited, aggregate liability arising directly from a particular translation service will not exceed the amount paid for that service.

However:

These Terms do not exclude, restrict, or limit liability or consumer rights where applicable law prohibits such actions.

That final qualification is essential. I would not use the competitor’s unqualified statement that “liability is limited to the amount paid.”

23. Payment Disputes and Chargebacks

If you believe a payment was incorrect or a service issue has occurred, please contact me promptly so the matter can be investigated and, where appropriate, corrected.

Clients should not knowingly initiate a false, fraudulent, or misleading chargeback for services properly authorized and provided.

Nothing in these Terms prevents a client from exercising legitimate rights available through a payment provider or applicable law.

This is much safer than saying clients “agree not to initiate chargebacks.”

24. Force Majeure and Events Beyond Reasonable Control

I will not be responsible for delay or failure caused by circumstances reasonably beyond my control, which may include:

• widespread internet or telecommunications failures;
• power outages;
• serious technical failures;
• postal or courier disruptions;
• natural disasters;
• emergencies;
• governmental restrictions;
• labour disruptions;
• serious illness or incapacity; or
• other comparable events.

Where practicable, reasonable efforts will be made to communicate material delays and resume performance.

25. Privacy

Use of the website and translation services is also subject to the Privacy Policy.

Personal information is handled according to the practices described there and applicable privacy obligations.

PIPEDA sets out the federal private-sector framework for collection, use, and disclosure of personal information in commercial activities, including accountability, consent, safeguards, access, and retention principles. 

26. Website Information

Information on this website is provided for general informational purposes.

Although reasonable efforts are made to keep information accurate, government, institutional, professional, and administrative requirements can change.

Website information should not be treated as legal, immigration, financial, medical, or other regulated professional advice.

Where a receiving organization’s requirements are important to an order, clients should verify those requirements directly with the organization.

27. Third-Party Links

The website may contain links to third-party websites or services.

Such links are provided for convenience or informational purposes and do not mean that I control or assume responsibility for the third party’s content, policies, availability, security, or services.

28. Governing Law

These Terms and services are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, subject to any mandatory consumer-protection or other statutory rules concerning jurisdiction or venue.

29. Severability

If any provision of these Terms is determined to be invalid, unenforceable, or contrary to applicable law, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

30. No Waiver

A failure or delay in enforcing a provision of these Terms does not constitute a waiver of that provision or of the right to enforce it later.

31. Entire Agreement

The applicable quotation, order confirmation, these Terms, and any other written terms expressly agreed for a particular service constitute the agreement relating to that service.

If a specific written quotation or order confirmation expressly conflicts with these general Terms, the specifically agreed written term will govern for that order to the extent of the conflict, subject to applicable law.

32. Changes to These Terms

These Terms may be updated from time to time to reflect changes in services, business practices, professional requirements, or applicable law.

The current version will be posted on this website with its latest revision date.

Changes will not retroactively alter the agreed terms of an existing order, except as required by law or as agreed by the parties.

I prefer that wording to the competitor’s “continued use constitutes acceptance,” particularly for already-existing paid orders.

33. Contact

Questions about these Terms or a translation order may be directed to:

Parinaz Karamchi Translation Services
ATIO Certified Translator | Persian to English

Email: info@karamchitranslation.ca
Website: www.karamchitranslation.ca